Service Competence Center (SCC)

telent provides its customers with a wide range of advanced service support processes, combining the Service Competence Center; telephone and remote-login support; as well as on-site field maintenance together with spare part handling.

In particular the use of the software application “Fleet Management Systems”, which includes optimised organisation of personnel, vehicles and materials, enables us to carry out our business more effectively and efficiently. The integrated processes and the information handovers are essential for efficient management, perfect control and flexibility.

If you require our service support for maintenance and operational activities, please contact our Service Competence Center (SCC) - open 24 hours a day, 365 days a year:

From Germany (free of charge):

From abroad (subject to call charges):

Repair Management Center

For smooth multi-vendor repair services (completed in a minimal amount of time), we have set up a specialised Repair Management Center in Radeberg. There, we control and monitor your repair requests. We are happy to manage your repair requirements and provide support via our after sales services. Please send your defective units (or units to be checked) to the following address only:  

telent GmbH
Repair Management Center
Robert-Bosch-Straße 10
D- 01454 Radeberg
Germany

Mr. Rainer Arnold
Tel: +49 (0)3528 456-584
Fax: +49 (0)3528 456-215
e-mail: rainer.arnold(at)telent.de

The new request forms and instructions of how they are to be completed are available on the right-hand side of this page, in the download area. It is also possible to send your repair request in advance (before sending the defective unit). Thus we can monitor the receipt of the unit and send you the receipt information.